Find out how to use the FSA Register and what to consider when looking for a firm or individual.

Firms are put on our Register once we have given them permission to carry out a particular activity. Firms that work as ‘agents’ for other firms are also on our Register and are also known as ‘Appointed representatives’ or ‘Tied agents’. After that we monitor that they follow our set standards, known as being ‘regulated’.

Always make sure that the firm you use is on our Register before handing over your money. If they aren't regulated by us and things go wrong, you won't have access to complaints procedures and compensation schemes, for example the Financial Ombudsman Service and Financial Services Compensation Scheme (FSCS) – see Related links. Some payment services firms do not have to be on the FSA register until May 2011, but you can still take complaints against them to the Financial Ombudsman Service – see Reasons why a firm may not be on the Register.

In this section we explain how to use our Register. Alternatively you can go straight to the Register.

You can search for a firm or individual and we explain here what you’ll find; common permissions/features to look out for; and what to think about when dealing with firms authorised in the UK or in the European Economic Area (EEA). You will also find explanations of some key words and phrases at Jargon made clear.

We can’t supply a list or recommend firms or individuals for you to do business with, but there are a number of organisations that can help you find advisers in your local area – see Related information. You should still check our Register to make sure that they’re regulated by us and what type of business they’re allowed to do.

To find out what to expect when dealing with an adviser, mortgage or insurance broker see Getting financial advice or order or download a printed copy from Free printed guides.

If you have any problems or questions about using our Register, please Contact us.

Beware of firms that are not on our Register but are offering financial services or products. Check our Lists of unauthorised firms and individuals that are currently targeting UK investors, as we update them continuously. Always check our Register and protect yourself by being aware of the latest Scams and swindles. However, there may be a valid reason why firms are not on our Register, for example certain firms offering payment services may not need to be on our Register – see Searching for a firm.