Disclaimer: Our website and publications aim to give you general information to help you make financial decisions. It is not advice, nor can it take account of your own particular circumstances. Our helpline can answer general enquiries about financial products and services on 0300 500 5000, and give you information and pointers to help you work out what’s right for you. For advice with a view to making decisions about your own circumstances you should consult a financial or other professional adviser.

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Getting help

Help buying your home

For most of us, buying our home is the biggest financial decision we ever make. The good news is that you'll find plenty of help available, although you need to be clear what sort of help you're being offered. Take care to shop around and ensure that you are getting the sort of help you need.

And, whatever the level of help you need, always make sure that the firm you're dealing with is on our Register and is allowed to sell or advise on mortgages before handing over your money. If they aren't regulated by us and things go wrong, you won't have access to complaints and compensation procedures. To find out if a firm is on our Register, see Check our Register.

Help if you get into difficulties

If you’re having trouble meeting your mortgage repayments or think you may have trouble soon, contact your lender as soon as possible. The earlier you act, the more help you may be able to get.

You can get help from your lender and free and independent advice agencies. You may qualify for help from the State, and you may even have insurance that can help. See our tips to help you deal with Mortgage arrears and repossessions.

Top tips

  1. Check the firm you're planning to go to is on our Register.
  2. Read the Keyfacts logo documents and ask questions if you're not clear about something.
  3. Talk to your lender as soon as possible if you’re having problems paying your mortgage.