Disclaimer: Our website and publications aim to give you general information to help you make financial decisions. It is not advice, nor can it take account of your own particular circumstances. For advice with a view to making decisions about your own circumstances you should consult a financial or other professional adviser.

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Getting help

For most of us, buying our home is the biggest financial decision we ever make. The good news is that you'll find plenty of help available, although you need to be clear what sort of help you're being offered. Take care to shop around and ensure that you are getting the sort of help you need.

And, whatever the level of help you need, always make sure that the firm you're dealing with is on our Register and is allowed to sell or advise on mortgages before handing over your money. If they aren't regulated by us and things go wrong, you won't have access to complaints and compensation procedures. To find out if a firm is on our Register, see Check our Register.

Top tips

  1. Check the firm you're planning to go to is on our Register.
  2. Read the Keyfacts logo documents and ask questions if you're not clear about something.