Unfair contracts

As part of our ongoin work challenging unfair terms in financial contracts, on these pages you can see some terms that in our view were unfair.

We have grouped these agreements from firms, which are called undertakings, by product type. You can compare them with contracts you might have signed or seen yourself, but just because a term may look similar doesn't automatically mean it is unfair. When we look at the fairness of terms we look at the precise details of the contract as a whole.

To find out more, including how to report terms you think might be unfair, see Unfair contract terms.

The firms involved in these agreements and statements have all cooperated fully with us and agreed to the changes to their contracts.

Agreements from firms

Financial advice

• Financial advice charges — Private Client Agreement
  Hayburn Rock Associates Limited

Insurance

• Legal expenses insurance
  DAS Legal Expenses Insurance Company Ltd
• Domestic services deposit insurance
  Customer Protection Association Ltd
• Cashback
  AXA Insurance
• Critical illness and life assurance
  Prudential International Assurance (formerly Scottish Amicable International Assurance)
• Life assurance (Lifetime care products)
  PPP Lifetime Care Plc (part of the AXA group of insurers)
• Personal Medical Plan and Health Cash Plan
  HSA (now Simplyhealth Access)
• Motor insurance
  Devitt Insurance Services Limited and the Screentrade panel of insurers
• Travel insurance
  UK Underwriting Limited
• Travel insurance
  UK Insurance Limited
• Mobile phone insurance
  Homecare Insurance Limited
• Payment protection insurance (PPI) – refunds of single premiums
  You may be eligible to receive a refund if you cancel your single premium PPI policy, except if you cancel very close the end of the period covered or you have already made a successful claim under the policy.

Investments

• Spread betting
  Capital Spreads, a division of London Capital Group Ltd
• With-profits – friendly bond contract
  Tunbridge Wells Equitable Friendly Society (now trading as The Children's Mutual)
• Savings account
  Skipton Building Society
• High investment bond
  Skandia Life Assurance Company Limited
• With-profits ISA
  Britannic Assurance plc
• Traded endowment policy
  Absolute Assigned Policies (AAP)

Mortgages

• All-in-one accounts
  Intelligent Finance, a division of Halifax Plc
• Early repayment charges
  A charge from your lender if you repay all or part of your mortgage earlier than the agreed term.
• Exit administration fees
  A fee to your lender when you repay your mortgage, for instance, if you switch to another lender. Some lenders charge an exit administration fee to cover staff and other costs involved.
• Legal mortgage deed
  London Scottish Mortgages
• Lifetime mortgages
  Scottish Widows Bank plc
• Repayment mortgage
  Blemain Finance Ltd
• Openplan flexible mortgage
  Barclays Bank Plc

Equity release

• Home reversion plan
  In Retirement Services (Reversions) Limited

Pensions

• Online personal pension E–SIPP
  Sippdeal Limited
• Personal Pensions Members Guide (1997)
  Skandia Life Assurance Company Limited

Other statements from firms

• Banking – Savings account model terms
  Building Societies Association (BSA)