What we do
We regulate most types of financial services firms, such as banks, building societies, credit unions, insurance companies, financial advisers, stockbrokers, mortgage and insurance sellers. For more information, see How we work. We also work in partnership with other regulators and authorities – for example, to tackle financial crime.
We don't cover the selling of loans, credit cards, second-charge loans and occupational pension schemes. Neither do we cover day-to-day banking services. These are covered by other organisations:
- Occupational pension schemes – the Pensions Regulator. You can get free information about all pensions from the Pensions Advisory Service.
- Personal loans, credit cards and most second-charge loans – The Office of Fair Trading (OFT). Visit its ConsumerDirect website or contact the Helpline. Or speak to your local Trading Standards office.
- Banking services – The Banking Code Standards Board (BCSB). Pick up a copy of the Banking Code in your local bank or building society or download it from the BCSB website.