Contact us
Got a question about money?
Our trained staff are here to help you work out what’s right for you. Whatever your question we’re here to help and, if we don’t know the answer, we will point you in the right direction to someone who does. No problem or question is too small – try us and see.
Call us
Monday to Friday – 8am to 8pm (excluding Bank Holidays)
- Telephone – 0300 500 5000*
- Typetalk – 18001 0300 500 5000*
- From overseas – +44 20 7066 1000 (main switchboard)
* Whatever tariff you’re on, the cost of an 0300 number is the same as calling a normal phone number. If your calls are free, then it’s free, even from mobiles.
Call you back
If you prefer we can call you back during our opening hours, just fill in this form and we’ll call you back – there’s no charge.
Email us
Alternatively you can email us and we can reply to you by email – but bear in mind we can deal with your query quicker by phone.
We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes.
We won’t try to sell you anything and we don’t recommend specific products or providers.
Free printed guides
Our guides cover a wide range of topics – such as budgeting, pensions, mortgages, insurance, savings and investments, financial advice and how to make a complaint. They are written in plain English and you can download them from 
Free printed guides. Alternatively, you can use our online Order form or call us.